FAQ

​Itzia is your gateway to self-expression, confidence, and radiance. We offer exquisite and distinctive pieces designed to effortlessly elevate your outfit. We collaborate with featured artists to bring you unique, custom-made collections. Plus, we ensure quick shipping so you can enjoy a touch of Mexico without leaving your home. Don’t miss your chance to own a one-of-a-kind piece!

No, consider Itzia as your portal to exquisite Mexican artisan pieces delivered right to your doorstep.

All Major cards, Apple Pay, Google Pay, and AFTERPAY

Yes! We will be brining you different designers and capsule collections so your wardrobe never gets bored, stay tuned and sign up for our mailing list to be the first to know!

Once your order is placed, please allow 1-2 business days for processing. All products are hand made and only a few pieces are kept in inventory. If you’d like to place a custom order please email us.

We offer a no questions asked 10-day returns for all customers in the US. Shipping fees are non-refundable. Customer responsible for shipping fee.. The return time frame starts from the day the shipment is delivered/picked up. To qualify for a return: Items must be in their original condition without signs of wear or damage (all items inspected prior to shipping for any damages) Items returned by mail must be in all original packaging (tags, box, and pouch included) No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set. All below items are non-returnable: Custom made pieces Gift cards

Please email us to resolve it!

Yes! We are open to wholesale, email us for more information!

All orders are carefully hand-packaged to prevent damage during transportation. Each item is delivered gift-ready, making it perfect for gifting!

Absolutely, you have ten days from delivery date as long as the original tag is still attached.

Veronica Grijalva is our CEO, Chief Executive Officer

Talavera pottery is crafted using two types of clay, a dark clay and a light, slightly rose-colored clay, both sourced from the state of Puebla. These clays are combined, sieved, and shaped by hand, on a wheel, or using molds.

Black clay or Barro Negro, comes from the town of San Bartolo Coyotepec in Oaxaca. These exquisite process of polishing the surface with a quartz stone. This compresses and smooths the surface which in addition to the lower firing temperature for an extended time results in a finish which is unique to these pieces and gives them their natural luster.

You can wear your piece anywhere, when storing avoid exposing your handcrafted pottery to extreme changes in temperature and humidity. Store in cool places with air flow

Materials Barro Negro (Black Pottery) Hematite Gold Plated Brass Talavara Azul (Pottery) Leather/Suede Rope

We are dedicated to recognizing the individuality of each product. Every item you buy is a distinctive and genuine creation crafted with care by artisans from Mexico. These products are handmade, so please understand that there may be slight imperfections and differences in color, size, shape, and design.

Each product will specify the designer and maker

Absolutely, please email us for more information!