FAQ
​Itzia is your gateway to self-expression, confidence, and radiance. We offer exquisite and distinctive pieces designed to effortlessly elevate your outfit. We collaborate with featured artists to bring you unique, custom-made collections. Plus, we ensure quick shipping so you can enjoy a touch of Mexico without leaving your home. Don’t miss your chance to own a one-of-a-kind piece!
No, consider Itzia as your portal to exquisite Mexican artisan pieces delivered right to your doorstep.
All Major cards, Apple Pay, Google Pay, and AFTERPAY
Yes! We will be brining you different designers and capsule collections so your wardrobe never gets bored, stay tuned and sign up for our mailing list to be the first to know!
Once your order is placed, please allow 1-2 business days for processing. All products are hand made and only a few pieces are kept in inventory. If you’d like to place a custom order please email us.
We offer a no questions asked 10-day returns for all customers in the US. Shipping fees are non-refundable. Customer responsible for shipping fee.. The return time frame starts from the day the shipment is delivered/picked up.
To qualify for a return:
Items must be in their original condition without signs of wear or damage (all items inspected prior to shipping for any damages)
Items returned by mail must be in all original packaging (tags, box, and pouch included)
No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
All below items are non-returnable:
Custom made pieces
Gift cards
Please email us to resolve it!
Yes! We are open to wholesale, email us for more information!
All orders are carefully hand-packaged to prevent damage during transportation. Each item is delivered gift-ready, making it perfect for gifting!
Absolutely, you have ten days from delivery date as long as the original tag is still attached.
Veronica Grijalva is our CEO, Chief Executive Officer